Privacy Policy

At The Florist Business, we are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. We operate in accordance with the New Zealand Privacy Act 2020.

1. Who We Are

The Florist Business is owned and operated by Kamini Soma, based in New Zealand.

Website: thefloristbusiness.com
Contact: kamini@thefloristbusiness.com

2. What Information We Collect

When you purchase from or interact with The Florist Business, we may collect the following personal information:

• Your name and email address
• Payment information (processed securely by Stripe — we do not store your card details)
• Your billing address where required for tax purposes
• Any information you voluntarily provide when contacting us

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your order
• Send you your purchase confirmation and digital downloads
• Respond to your enquiries and provide customer support
• Send you occasional emails about new products or updates, where you have given permission
• Comply with our legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Processing

All payments are processed securely through Stripe. The Florist Business does not store or have access to your full payment card details. Stripe’s privacy policy can be viewed at stripe.com/privacy.

5. Email Marketing

If you opt in to receive emails from The Florist Business, we will send you occasional updates about new products, resources, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at kamini@thefloristbusiness.com.

We will never send you marketing emails without your consent.

6. Cookies

Our website may use cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some functionality of the website.

7. Third Party Services

To operate our website and deliver our products, we use the following third party services which may process your data:

• Stripe — payment processing
• SureCart — order and checkout management
• WordPress / Astra — website platform
• Google — analytics and fonts

Each of these services has their own privacy policy and data practices. We encourage you to review them independently.

8. Data Storage and Security

Your personal information is stored securely and we take reasonable steps to protect it from unauthorised access, loss, or misuse. We retain your order information for as long as necessary to fulfil legal and business obligations.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Ask us to delete your information where we are no longer required to retain it

To exercise any of these rights, please contact us at kamini@thefloristbusiness.com and we will respond within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
kamini@thefloristbusiness.com
thefloristbusiness.com