Refund Policy
Last updated: May 2026
All Sales Are Final
Due to the digital nature of our products — which are accessible immediately upon purchase — we are unable to offer refunds, returns, or exchanges under any circumstances, except where required by the New Zealand Consumer Guarantees Act 1993.
Why We Don’t Offer Refunds
Once a digital product has been accessed or downloaded, it cannot be returned. This policy exists to protect the integrity of our products and the investment that goes into creating them.
Before You Buy
We encourage you to read the full product description, review all preview images, and reach out with any questions before completing your purchase. We are happy to answer any questions at kamini@thefloristbusiness.com
If Something Goes Wrong
If your download is inaccessible, your Canva link is broken, or you believe there has been an error with your order, please contact us within 7 days of purchase and we will make it right.
Consumer Rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
Contact
kamini@thefloristbusiness.com
thefloristbusiness.com
